Booking policy

If You would like to have Your first haircolor done with us, please, come to our salon minimum 48 hours before the appointment and we will do a 5 minutes long allergy test!
Hair colouring salon services can not be started without the allergy test. Your health is our priority.

Common questions – prices, consultations, appointments
1. To what extent are the prices on your website accurate?
Prices of hair colouring and colour changes are only indicative, as the final price depends on the amount of colours used, or the stylist (can be hairstylist, senior stylist or master stylist).
Haven’t been to us yet?
If so, let us inform you, that some of our hair colouring services are bound to an initial consultation. You can find information on the role and importance of consultations in the next point.

2. Why is a consultation necessary at the Heiszler Salon?
We provide exclusive quality service; so we don’t just get started in the moment you step into the salon. To do a professional job, we first analyse the condition of your hair and listen to your needs and ideas. We discuss how we can realise them, how much time it would take or how many occasions are needed to achieve the desired result. Prices are discussed at this point.
30% fee of the full price must be paid when making an appointment. Advanced payment can be paid through our online services. Information can be found in your appointment confirmation e-mail. You have 24 hours to fullfill the payment.
- This amount is deducted from the full price of the received service when you pay
- In case you cancel your booking within 2 working days before the appointment, the advance payment is not reimbursed
- If cancelling the appointment earlier than 2 working days, the advance payment is reimbursed. In this case, we can also rebook your appointment, so then the advance payment is carried on to the next occasion.

3. The selected hairstylist is not available, though it would be urgent
At Heiszler Salon, we always pay 100% attention and provide pure quality time to clients. Therefore, it is not beneficial neither to the professional nor to you to be „squeezed” in.

If you still need immediate help, we offer you the following:
- Feel free to check in to another hairdresser in our salon if available. Clients’ colouring history is documented, needs are discussed before they arrive and each clients’ hair colour is recorded in our system, so any of our stylists can reproduce your usual/desired hair style/colour.
In case your usual hair stylist is busy in the time you need them, we offer you three options:

4.Appointments and services
An advanced payment of the total price must be paid when making an appointment. Advanced payment can be paid through our online services. Information can be found in your appointment confirmation e-mail

-Check the confirmation email
A confirmation email is sent to you immediately after making a booking. The exact time and date of the service can be found in this email. Please, always make sure you’ve checked your mail box.
- Being late
We are as flexible as you are: as a popular top quality salon, we work within a tight time frame, and our schedule allows only a 10-minute delay. If you arrive late, it may happen that you would have to wait or that only half of a haircut-and-colour service would be provided. (Note that the full price shall be charged because you made loss of time to the hairstylist.)

Are you always late, and you won’t make an exception to us? In this case, it is important to make it clear right away: our relationship will not be successful.
Arriving in time is our common interest, and your hair will be grateful if you do so. Please do not ask us to do rough and ready work, as quality is first to us which leads to your satisfaction as well.
- Advance payment and cancellation of appointments
Cancellation of appointments is possible both on phone or by replying to the confirmation mail within opening hours, and it is free at least 2 working days before your appointment. Within 2 working days we charge the advance payment.
Advanced payment is always paid online and it ensures that clients arrive on time. This is a big salon, almost always fully booked, so rearranging appointments makes operation more challenging to us. Our hairstylists are often fully booked for weeks ahead and it is important to us to have enough time to reach clients on the wait list.
24 hours before the booked appointment a reminder email and an SMS is sent, but do not rely only on these notifications as we don’t take responsibility for misdirected messages or those going to the spam folder.
Our system stores last minute cancellations and forgotten appointments, and after two missed occasions the full price of the service should be payed in advance.
- Payments are made at the reception desk, but many ask „What about the tip?”
Tips given at the reception are naturally directed to each stylist at the end of the workday.

5. We put our heart and soul into our job, and admit if something is not our strength or does not fit our values:
All hair colour codes created by our hairdressers are the intellectual property of the salon. We attend a lot of training in order to own this expertise. Therefore, we have no way of sharing it with anyone.
Many times we find that unfortunately we cannot provide optimal conditions when giving a young child a haircut. We do not have the equipment and circumstances to make them sit still, so haircut for wriggling children is not safe. Our team has decided to discontinue our children's haircut service. From the age of 5 we can offer the service at the cost of men’s or women’s cuts.
Our brand loyalty and professional attitude is the reason why we do not work with products we do not know. There are 4 brands and 1300 products in our salon; their action mechanism is well known by our experts, and we can fulfil all your requests with them.
Our hairdressers do not have experience in the treatment of hair extension, so we cannot take any hair replacement service.
If you would like us to do your first hair dye, come to us for a 5-minute allergy test at least 48 hours before the service. Without it, we cannot do the service, as your health is paramount to us.


6. Can I bring my child to the salon?
We want your alone time to be spent valuably in our salon, so we suggest not to bring your child with you – unless they need a haircut as well!

8.Guarantee
It is possible to make a complaint within seven days after the service on the following channels: +36 20 2275156 or at [email protected].
Possible scenarios:
- After arriving home I am not satisfied with the colour even though I was happy with it at the salon. What should I do?
Call the salon! You can easily discuss with your hairstylist where communication failed between you and find a common solution.
(By the way, certain light conditions can give completely different looks to hair on which topic we have already made entries on. If your ash blonde hair looks more yellow under warm light in the bathroom, don’t be scared, it is just light tricking you.)
- At home I realised my hair is shorter on one side. What should I do?
Come back to the salon! Even the best can make mistakes, but work ethic must be preserved. If one of our stylist receives such feedback it makes them pay even more attention, and naturally corrections are made for free.